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MyDigital Terms of Service

MyDigital Terms of Service

Last Updated: July 2026

1. Introduction

These Terms of Service govern access to and use of the MyDigital platform and related educational content and services provided by Meanwhile Education Pty Ltd which trades as Matilda Education (“Matilda Education”, “Matilda”, “we”, “our” or “us”).

By accessing, registering for, or using MyDigital, you agree to comply with these terms and conditions. If you do not agree with these Terms, you must not use MyDigital.

These Terms should be read together with the MyDigital Privacy Policy and any applicable licence, subscription or ordering agreement between Matilda Education and the relevant educational institution, customer or digital reseller.

 

 

2. Eligibility and Consent

MyDigital is intended for use by teachers, students and authorised school personnel.

Users under the age of 18 may only use MyDigital with the consent of a parent, guardian, school or other authorised educational institution.

By creating a MyDigital account, users confirm that they have authority to accept these Terms or have obtained the necessary consent from a parent, guardian, school or authorised educational institution.

Acceptance of these Terms and the MyDigital Privacy Policy is required before a MyDigital account can be created.

 

 

3. User Accounts

To access MyDigital, users must create an account on MyDigital or access the platform through an approved Single Sign-On (SSO) integration.

Users must provide complete, current and accurate information when creating and maintaining their account.

Users must not:

  • create accounts using false identities;

  • provide misleading information;

  • use pseudonyms where identification is required;

  • use another person’s details without appropriate authorisation; or

  • share accounts with other users.

Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted using their account.

Matilda Education may suspend, restrict or remove accounts where inaccurate, misleading or unauthorised information has been provided.

 

 

4. Educational Use of MyDigital

MyDigital is provided for educational purposes.

Users may access, view, annotate, highlight, bookmark and otherwise interact with educational content made available through the platform in accordance with their subscription, licence or access rights.

Users must not reproduce, redistribute, publish, sell, sublicense or commercially exploit content available through MyDigital except where expressly permitted by law or by written agreement with Matilda Education.

 

 

5. User Content

MyDigital may allow users to create or upload notes, annotations, highlights, comments, audio recordings or other user-generated content (“User Content”).

Users retain ownership of their User Content.

By submitting User Content to MyDigital, users grant Matilda Education a non-exclusive licence to host, store, reproduce, display and process that content solely for the purpose of operating, maintaining, securing and improving the MyDigital service.

Users are responsible for ensuring that User Content:

  • does not infringe the rights of others;

  • does not contain unlawful or offensive material; and

  • complies with these Terms.

Matilda Education may remove User Content that breaches these Terms or creates legal, security or operational risks.

 

 

6. Intellectual Property

All intellectual property rights in MyDigital, including software, educational content, text, graphics, branding, trademarks, databases and platform functionality, remain the property of Matilda Education or its licensors.

Nothing in these Terms transfers ownership of any intellectual property rights to users.

Except where expressly permitted, users must not copy, reproduce, modify, distribute, reverse engineer or create derivative works from MyDigital or its content.

 

 

7. Acceptable Use

Users must not:

  • use MyDigital for unlawful purposes;

  • upload malicious software, malware or harmful code;

  • attempt to gain unauthorised access to systems or data;

  • interfere with the operation or security of the platform;

  • impersonate another individual or organisation;

  • harvest user information;

  • circumvent security controls; or

  • use the platform in a manner inconsistent with its educational purpose.

Matilda Education may suspend or terminate access where these requirements are breached.

 

 

8. Artificial Intelligence Features

MyDigital may provide access to artificial intelligence (AI) features designed to support learning and educational activities.

AI functionality within MyDigital is limited to assisting users with educational content available within the platform and operates only on content contained within the relevant MyDigital resource.

AI-generated responses are provided as educational support tools and may occasionally contain inaccuracies or omissions. Users remain responsible for exercising their own judgement when using AI-generated content.

Matilda Education may monitor the use and performance of AI features for security, safety, quality assurance and service improvement purposes.

 

 

9. Privacy

Matilda Education collects, uses, stores and discloses personal information in accordance with the MyDigital Privacy Policy.

Users acknowledge that their personal information may be processed as described in the Privacy Policy and consent to such processing as a condition of using MyDigital.

 

 

10. Account Suspension and Termination

Matilda Education may suspend or terminate access to MyDigital where:

  • these Terms are breached;

  • fees remain unpaid;

  • security concerns arise;

  • access is no longer authorised by the relevant educational institution; or

  • required by law.

For subscription expiry, inactivity or account closure events, Matilda Education will make reasonable efforts to provide prior notice to the account holder before account deactivation and data removal.

Immediate suspension or termination may occur where necessary to protect the security, integrity or lawful operation of the service.

 

 

11. Data Retention and Deletion

User content, personal information and account data are retained and managed in accordance with the MyDigital Privacy Policy and applicable contractual arrangements.

Where a subscription ends and is not renewed, associated user accounts and data may be scheduled for deletion.

Matilda Education will make reasonable efforts to notify affected users before data is removed.

Personal information and user-generated content are generally removed from active systems 90 days after subscription expiry unless retention is required for legal, regulatory or contractual purposes.

 

 

12. Third-Party Services

MyDigital may integrate with third-party services including learning management systems, video platforms, authentication providers and educational technology platforms.

Matilda Education is not responsible for the operation, availability or privacy practices of third-party services.

Users may also be subject to the terms and conditions of those third-party providers.

 

 

13. Accessibility

Matilda Education is committed to supporting accessibility and inclusion.

Information regarding accessibility features, support and accommodations available within MyDigital may be obtained by contacting:

customersupport@matildaed.com.au

 

 

14. Disclaimers

MyDigital is provided on an “as is” and “as available” basis.

While Matilda Education takes reasonable steps to maintain platform availability, security and accuracy, we do not guarantee uninterrupted access or that all content will be free from errors.

Users are responsible for exercising their own judgement when using educational content and platform features.

 

 

15. Limitation of Liability

To the maximum extent permitted by law, Matilda Education will not be liable for any indirect, incidental, special or consequential loss arising from the use of MyDigital.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

 

 

16. Changes to These Terms

Matilda Education may update these Terms from time to time.

The current version will be made available through MyDigital and continued use of the platform constitutes acceptance of any updated Terms.

 

 

17. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

 

 

18. Contact Us

Matilda Education 

Email: customersupport@matildaed.com.au
Phone: 1300 277 235

Website: www.matildaeducation.com.au

MyDigital Terms of Service July 2026