An access code is the key that is printed on the inside front cover of your textbook, or purchased through a bookseller or through our website. When entered on the appropriate platform, an access code gives you access to your book in digital form, plus ancillary material.

Please note: MyDigital access codes can only be activated once and can’t be shared. 

Teachers: if a staff member is leaving and still has a digital access subscription remaining on their MyDigital account that you wish to transfer to another staff member, please contact customersupport@matildaed.com.au 
Please provide the full name and email address that the teacher registered their MyDigital account under, and the new teacher's email address that they will register under.

A reactivation code can be purchased through our website or through a bookseller and provides you with an additional 15 months of access to your digital content. It is particularly helpful if you have purchased a secondhand book and the code in your book has already been redeemed.

Please note: NSW Stage products e.g. Good Science Stage 4 and Stage 5 have a reactivation duration of 27 months.

A Digital Download is how our Flexibooks and some Primary and Secondary content is provided. Accessing a Digital Download does not require you to create an account or to log in. Simply follow the instructions that are provided with your code, and you will be able to easily access your product.

To view a how-to video for using your digital download code click here 

If your content is hosted on MyDigital then you can download our App in the App Store, which will allow you to access your content offline.

Your MyDigital Library is available in a range of offline reader applications across multiple devices. Once installed, these apps will provide you with access to your digital products even when there’s no available internet connection.

For instructions on downloading the App head to:
https://vimeo.com/652714235

If you have purchased a product that is hosted on MyDigital, then you can purchase a reactivation code from our website. 

To redeem your code, please go to MyDigital.

Please note that this website works best using the Chrome browser and for best results please regularly clear your cache. 

Please either Login or click "Register" if you do not already have a MyDigital account with Matilda Education.

Important: If you are registering, please ensure that you select your school's name when creating your account.

Once you've logged in, click "Activate Code" 
Click the "Reactivate access code" button.

Follow the instructions and enter the codes.
Tip: cut and paste the reactivation code (ctr c and ctr v) to avoid any keying errors.
Please ensure there is no space before the first letter/number.
The product should now appear in your MyDigital library.
If you have any queries regarding this process, please contact Matilda Education Customer Support  by email at customersupport@matildaed.com.au

Matilda Education currently uses the online platform MyDigital. If you have a print book, you will be directed to the correct platform in the instructions on the inside front cover. If you have purchased a code from our website you will also be directed to the correct platform in the instructions that are provided along with the code. 

Please note: Macmillan Education Everywhere and OneStop Digital are not platforms that are controlled by Matilda Education and these are platforms that are no longer supported. 

Codes that are longer than 9 letters/numbers are codes from Macmillan Education Everywhere or OneStop Digital. Matilda may have a new product that previously existed digitally on the Macmillan site as a new digital download on the Matilda website for purchase.

Please visit https://www.matildaeducation.com.au/ or contact us on customersupport@matildaed.com.au

Our digital products can only be accessed within Australia.

For the best functionality of our platforms, please use the Chrome broswer. Please ensure that you are regularly clearing your cache to assist with the platform functionality. 

If your content is hosted on MyDigital then you can download our App in the App Store, which will allow you to access your content offline.

Your MyDigital Library is available in a range of offline reader applications across multiple devices. Once installed, these apps will provide you with access to your digital products even when there’s no available internet connection.

For instructions on downloading the App head to: https://vimeo.com/652714235

If you are having trouble with your digital resource, first check the FAQs to see if the answer is listed. If you are unable to find the answer or need further information, please contact Customer Support at customersupport@matildaed.com.au or call on 1300 277 235. Please always let us know what product you are using, the platform you are having trouble with and the access code you've been given (a screenshot of the code is ideal), as well as any other relevant information (i.e. your full name, the school name that you are registered under on MyDigital and the email address you have registered with.)

If you have lost your username or password, you can click on  the "Trouble signing in" option (MyDigital).
Follow the instructions when prompted.
For other issues, please contact Customer Support on customersupport@matildaed.com.au.
When emailing, remember to include as much detail as possible, including screenshots if necessary. 

If you don't see this email straight away, please allow some time for it to come through. If you still don't see it, check your spam/junk folder, as emails from the platforms can end up here.

If you are registered under a school and need to reset your password, and you don't receive the email to verify your new password, check your spam/junk folders, and if you still don't see it, please speak to your I.T department- some school servers block these types of emails from Matilda. 

For any other queries, please contact Customer Support on customersupport@matildaed.com.au

If your code takes this form XXX-XXX-XXX and you get this error message, have a look to see whether there is a zero in your code. If so, please try using a capital O in its place. Lowercase Ls may also be confused for uppercase Is and vice versa. Also, please ensure there is no space before the first letter/number of the sequence.

If you see this message, please contact Customer Support on customersupport@matildaed.com.au. Please remember to include a screenshot of the code (from inside the textbook or as received from a purchase.)

Teacher books cannot be redeemed against the same account the respective student book has already been activated on. You will see a warning message to this effect come up before you confirm your student code. If you are a teacher, please do not activate a student code until you have spoken with your sales representative - you may be eligible for a complimentary teacher access code. 

Matilda Education does not manage or control this platform.

Please visit our website at https://www.matildaeducation.com.au/ or contact Customer Support on customersupport@matildaed.com.au to see if we have a similar product that is supported on our MyDigital platform. 

If you purchase a 3-year licence you will be sent your allocated number of codes at the beginning of each year, until your access expires. For example, if you bought 10 3-year licences, you would be provided with 10 codes each year for three years.

Registering means creating an account on the platform. This is the first step that must be done before you can access your product. Once you have registered an account and have redeemed a code, you can simply log in each time to access your account and its linked products.

No, your login details are yours and yours only. Other people cannot use your details to log in.

Digital codes and Teacher Resources can be purchased through our website. 

Your product can only be registered once, on one device.

Your eBook cannot be printed. Please check our website to see if a print copy of the text is available.