Digital Product FAQs and Help Videos

An access code is the key that is printed on the inside front cover of your textbook, or purchased through a bookseller or through our website. When entered on the appropriate platform, an access code gives you access to your book in digital form, plus ancillary material.

Please note: MyDigital access codes can only be activated once and can’t be shared or transferred.

A reactivation code can be purchased for selected products through our website or through a bookseller which provide you with an additional access to the digital content. It is particularly helpful if you have purchased a secondhand Matilda Education book and the code in your book has already been redeemed.

A Digital Download is how our Flexibooks and some Primary and Secondary content is provided. Accessing a Digital Download does not require you to create an account or to log in. Simply follow the instructions that are provided with your code, and you will be able to easily access your product.

Please click here and enter your code. When entering the code please note:

The font can make some letters/numbers look similar! Please try all the variations below if you receive the error message “invalid code”:

• the number 1 looks like 'l' for 'leg'
• 'O' for 'Oscar' can be mistaken for the number 0
• capital 'I' for 'Iceland' can look like a lower case 'l' for 'leg'
• Do not include the dashes when entering the code.

Press Validate and then Download and the digital download will appear in your downloads folder.

To view a how-to video for using your digital download code click here 

If your content is hosted on MyDigital then you can download our App in the App Store, which will allow you to access your content offline.

Your MyDigital Library is available in a range of offline reader applications across multiple devices. Once installed, these apps will provide you with access to your digital products even when there’s no available internet connection.

For instructions on downloading the App head to:
https://vimeo.com/652714235

If there is a reactivation code available for your hardcopy book to purchase on our website, the code can then be activated by following the below instructions:

To redeem your code, please go to MyDigital. Please note that this website works best using the Chrome browser and for best results please regularly clear your cache. 

Note: You will need your original code.

Please either Login or click "Register" if you do not already have a MyDigital account with Matilda Education.

Important: If you are registering, please ensure that you select your school's name (and correct campus) when creating your account.

Once you've logged in, click "Activate Code" 
Click the "Reactivate access code" button.

Follow the instructions and enter the codes.
Tip: cut and paste the reactivation code (ctrl c and ctrl v) to avoid any keying errors (if you have a reactivation code from an email).
Please ensure there is no space before the first letter/number.

When typing in your original code, please note that:

The font can make some letters/numbers look similar! Please try all the variations below if you receive the error message “invalid code”:

• the number 1 looks like 'l' for 'leg'
• 'O' for 'Oscar' can be mistaken for the number 0
• capital 'I' for 'Iceland' can look like a lower case 'l' for 'leg'
• ensure you keep the dashes in when entering the code.

The product should now appear in your MyDigital library.

If you have any queries regarding this process, please contact Matilda Education Customer Support  by email at customersupport@matildaed.com.au

Please send through:

• an image of the expired code from inside the textbook itself
• an image of the reactivation code as noted in the email it was received in 
• the email address you registered your MyDigital account to
• the name you registered your MyDigital account to.
• the school name (and campus name, if relevant) that you registered your account to.

Matilda Education currently uses the online platform MyDigital. If you have a print book, you will be directed to the correct platform in the instructions on the inside front cover. If you have purchased a code from our website you will also be directed to the correct platform in the instructions that are provided along with the code via email. (Please also check your junk/spam folders for that email.)

If your product requires registration of a MyDigital account: Registration should be made under a personal school email address, not a generic 'library@..." or 'accounts@...' email address. This ensures optimal functioning of the platform, as the digital products are designed for single-user access.

Please note: Macmillan Education Everywhere and OneStop Digital are not platforms that are controlled by Matilda Education and these are platforms that are no longer supported. 

Codes that are longer than 9 letters/numbers are codes from Macmillan Education Everywhere or OneStop Digital. Matilda may now have a new product that previously existed digitally on the Macmillan site as a new digital download on the Matilda website for purchase. Please be advised that Matilda cannot provide a free replacement code.

Please visit https://www.matildaeducation.com.au/ or contact your sales representative here.

Registering a MyDigital account: If you are registering a MyDigital account, you can select "Other" from the dropdown menu of school names, in order to create your account. A general personal email address can be used, rather than a personal school email address.

Please note- some of our digital resources include links to ClickView videos. These require that the user is enrolled at a school.
At this stage, ClickView can’t provide access for homeschooling or for individual subscriptions. There are a small number of open-access videos available on the ClickView channel on YouTube, or on their resources page - Resources for Teaching and Training | ClickView.

Our digital products can only be accessed within Australia.

For the best functionality of our platforms, please use the Chrome browser. Please ensure that you are regularly clearing your cache to assist with the platform functionality. 

Registration of MyDigital accounts should be under a personal school email address, not a generic 'library@..." or 'accounts@...' email address. This ensures optimal functioning of the platform, as the digital products are designed for single-user access.

If your content is hosted on MyDigital then you can download our App in the App Store, which will allow you to access your content offline.

Your MyDigital Library is available in a range of offline reader applications across multiple devices. Once installed, these apps will provide you with access to your digital products even when there’s no available internet connection.

For instructions on downloading the App head to: https://vimeo.com/652714235

Please email Customer Support if you experience issues with the app, providing screenshots of error messages where possible.

If you are having trouble with your digital resource, first check our digital walk-through videos. If you are unable to find the answer or need further information, please contact Customer Support at customersupport@matildaed.com.au 

Please let us know:

• what product you are using (title/ISBN)
• the platform you are having trouble with
• your access code (an image of the code from inside the textbook/from the email is ideal)
• your name, the school name (& campus name, if applicable) and email address that you are registered with on MyDigital.

Note - if you homeschool, you can select 'other' from the dropdown list of school names in order to complete the registation of your MyDigital account. Please note- some of our digital resources include links to ClickView videos. These require that the user is enrolled at a school. At this stage, ClickView can’t provide access for homeschooling or for individual subscriptions. There are a small number of open-access videos available on the ClickView channel on YouTube, or on their resources page.

If you have lost your password, you can click on  the "Trouble signing in" option here. Follow the instructions when prompted.

Please contact Customer Support on customersupport@matildaed.com.au if you still encounter issues.

When emailing us with your query, remember to include as much detail as possible, including: the email you are trying to login with, your name, the school name you registered under (and campus) and screenshots of the error message.

Please also ensure you are logging in to the correct website to access the MyDigital platform:
https://mydigital.matildaeducation.com.au/#/

Note:  ensure you aren't logging in here:
https://www.matildaeducation.com.au/account/login
This is a separate login area if you want to create an account to purchase items through our online store.

If you don't see this email straight away, please allow some time for it to come through. If you still don't see it, check your spam/junk folder, as emails from the platform can end up there.

If the email isn’t there, try to login here  and click “Trouble Signing In” then ““Resend Activation Link”

Please contact customersupport@matildaed.com.au if you still can't receive the email.

Please provide:

• your full name
• school email address
• school name (& campus if applicable)

If your code takes this form XXX-XXX-XXX and you get this error message, please be advised:

The font can make some letters/numbers look similar! Please try all the variations below if you receive the error message “invalid code”:

• the number 1 looks like 'l' for 'leg'
• 'O' for 'Oscar' can be mistaken for the number 0
• capital 'I' for 'Iceland' can look like a lower case 'l' for 'leg'
• ensure you keep the dashes in when entering the code.

Please ensure there is no space before the first letter/number, or after the last number/letter, as this can invalidate the code.

If your code doesn't have the format XXX-XXX-XXX, this will be a Macmillan Education code. These are not controlled by Matilda Education and do not work on our MyDigital platform.

If you see this message, please contact Customer Support at: customersupport@matildaed.com.au

Please remember to include:

• an image of the code (from inside the textbook or as received via email)
• the product name/ISBN
• the name you registered your MyDigital account with
• the email address you registered your MyDigital account with.

Teacher books cannot be redeemed against the same account the respective student book has already been activated on. You will see a warning message to this effect come up before you confirm your student code. If you are a teacher, please do not activate a student code until you have spoken with your sales representative - you may be eligible for a complimentary teacher access.

You can contact your school's sales rep here:
https://www.matildaeducation.com.au/pages/find-my-rep

If you have activated a student code by mistake and need it deleted off your account, please contact Customer Support - customersupport@matildaed.com.au and provide:

• your full name
• email address
• school name (& campus if applicable)
• title of student product

Matilda Education does not manage or control this platform.

Please visit our website at https://www.matildaeducation.com.au/ or contact Customer Support on customersupport@matildaed.com.au to see if we have a similar product that is supported on our MyDigital platform that is available for purchase.

Registering means creating an account on the platform. This is the first step that must be done before you can access your product. Once you have registered an account and have redeemed a code, you can simply log in each time to access your account and its linked products.

Please be sure to register with your school email address, selecting the correct school name (& campus if applicable).

Note: if you are homeschooling, you can select "Other" from the dropdown list of schools.

No, your login details are yours and yours only. Other people cannot use your details to log in.

Digital codes and some teacher resources can be purchased through our website. 

Please note, for certain teacher products, you will be directed on the relevant website product page to contact your area's sales representative.

Your product can only be registered once, on one device.

Your eBook cannot be printed. Please check our website to see if a print copy of the text is available.