MyDigital Privacy Policy
Last Updated: July 2026
1. Introduction
Meanwhile Education Pty Ltd which trades as Matilda Education ("Matilda Education", "we", "our" or "us") is committed to protecting the privacy of users of the MyDigital platform.
This Privacy Policy explains how we collect, use, disclose, store and manage personal information when individuals access or use MyDigital.
MyDigital is an online learning platform that provides access to digital textbooks and related educational resources for teachers and students.
Age Requirements and Consent
MyDigital is intended for use by teachers and students. Users under the age of 18 may only use MyDigital with the consent of a parent, guardian, school or other authorised educational institution. By creating an account, users confirm that they have the authority to accept this Privacy Policy or have obtained the necessary consent from a parent, guardian or authorised educational institution.
Users must acknowledge and accept this Privacy Policy as part of the account registration process before access to MyDigital is granted.
Account Information
Users must provide complete, current and accurate information when creating and maintaining a MyDigital account. Users must not create accounts using false identities, misleading information, pseudonyms or another person's details without appropriate authorisation.
Users are responsible for ensuring that their account information remains accurate and up to date. Matilda Education may suspend, restrict or remove accounts where inaccurate, misleading or unauthorised information has been provided.
2. Personal Information We Collect
The personal information we collect may include:
• First name and last name
• Email address
• School or educational institution
• User account and login information
• User-generated content such as notes, annotations and voice recordings
• Technical information such as IP address, browser type, device information and platform usage data
• Communications with Matilda Education support services
3. How We Collect Personal Information
We collect personal information directly from users when they register an account, redeem access codes, interact with customer support, or use the platform.
4. Why We Collect Personal Information
We collect, use and hold personal information to:
• Create and manage user accounts
• Provide access to MyDigital content and services
• Authenticate users
• Deliver educational content and platform functionality
• Provide customer support
• Maintain platform security and integrity
• Investigate technical, security or misuse incidents
• Meet legal, regulatory and contractual obligations
• Improve the operation and performance of the platform
• Notify users about new content, product updates, service announcements, account-related matters and other information relevant to their use of MyDigital
5. Disclosure of Personal Information
Personal information may be disclosed to schools, authorised personnel, service providers supporting MyDigital, hosting providers and regulators where required by law. We do not sell personal information.
6. Consequences of Not Providing Information
If required information is not provided, we may be unable to create an account, provide access to MyDigital or deliver services.
Users who do not accept this Privacy Policy, or where required consent has not been obtained, cannot register for or access MyDigital.
7. Access and Correction
Individuals may request access to personal information held about them and request correction of inaccurate or incomplete information.
8. Data Security
MyDigital is hosted on secure cloud infrastructure located in Australia. Appropriate administrative, technical and physical safeguards are implemented to protect personal information.
9. Overseas Disclosure
MyDigital customer data is hosted in Australia using cloud infrastructure located in Australia.
Matilda Education does not routinely transfer or store customer data outside Australia. However, authorised personnel employed by Matilda Education's technology and support partner, Excelsoft Technologies, may access customer information from India when providing application development, maintenance, technical support, incident investigation or platform administration services.
Where such access occurs, it is subject to contractual confidentiality obligations, information security controls, access restrictions and privacy protections designed to safeguard personal information.
Accordingly, personal information collected through MyDigital may be accessible from:
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Australia; and
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India.
Matilda Education takes reasonable steps to ensure that any overseas access to personal information is handled in a manner consistent with applicable Australian privacy requirements and contractual obligations.
10. Account Retention, Inactive Accounts and Data Deletion
Matilda Education maintains account lifecycle and data retention processes to ensure personal information is not retained longer than necessary.
User accounts may be identified as inactive or dormant where there is no longer an active subscription or educational requirement for access to MyDigital.
Where a subscription ends and is not renewed, associated user accounts and personal information may be scheduled for deletion. Prior to deletion, reasonable efforts will be made to notify affected users and/or the relevant educational institution that data is due to be removed.
Personal information and user-generated content associated with expired subscriptions are generally removed from active systems 90 days after the subscription ends, unless retention is required for legal, regulatory or contractual purposes.
Copies of information contained within backup systems may remain until the applicable backup retention period expires, after which they are securely deleted or overwritten.
11. Complaints
Individuals who believe their privacy has been breached may submit a complaint to Matilda Education at the email address shown below. Complaints will be investigated and responded to within a reasonable timeframe.
If an individual is not satisfied with Matilda Education's response, they may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Details
Privacy Officer
Matilda Education
Email: customersupport@matildaed.com.au
Phone: 1300 277 235
Website: www.matildaeducation.com.au
13. Changes to this Policy
Matilda Education may update this Privacy Policy from time to time. The current version will always be made available through the MyDigital platform.