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Terms & Conditions

Matilda Education Australia Terms & Conditions

The following terms and conditions apply to the use of this website and your interaction with Matilda Education. Please read these terms and conditions carefully before using the website. In accessing or using this website, you indicate that you have read and agree to be bound by these terms and conditions. If you do not accept these terms and conditions, please discontinue using this website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website.

Privacy and Security

Matilda Education collects, stores, uses and discloses your personal information and usage information in accordance with Matilda’s online privacy policy. You can review our privacy policy at privacy policy

Conditions of Purchase

In ordering from Matilda, it is assumed that you acknowledge that you have read, understood and accepted the conditions of purchase and you agree that you will be bound by these conditions.

Credit/Debit Card Payment:

The customer's card is debited by Westpac at the time of processing the purchase. After reviewing order details, the customer may opt to proceed to payment. The customer will then be linked to Westpac. After entering their credit card details (Visa or Mastercard only), the customer receives a message from Westpac as to the success or failure of their transaction as conveyed to the www.matildaeducation.com.au website.

Matilda Education does not have access to card details unless a customer calls Customer Services and asks a member of staff to complete an order on their behalf. In this case the customer's card details will be entered onto the system by Customer Services but the information is not stored by Matilda Education.

Data is encrypted for the customer's safety. Matilda Education cannot be held responsible for a security failure originated with SecurePay or other suppliers.

Print Books

Matilda Education will email you with confirmation of the receipt and acceptance of your order. Matilda Education at its sole discretion may rescind acceptance, in whole or in part, of any order containing incorrect information, whether this results from technical malfunction or any other cause, or in cases where the order is in conflict with the conditions of purchase. Items on one order are sent to the same delivery address.

Delivery Terms

Australia

International

Orders < $100

$9.95

Custom pricing based on order details, please contact Customer Service

Order $100 or above

 Free

Custom pricing based on order details, please contact Customer Service

Cancellation

You may cancel your order, in part or in whole, within 24 hours of ordering by contacting us at customersupport@matildaed.com.au or calling 1300 277 235, Monday to Friday 9.00 am to 5.00 pm (AEST). Once you cancel an order any sums due to you will be re-credited to your account within 30 days. If your order has already been shipped, please refer to Returns and Refunds below.

Price and availability information may change without notice. Subject to an order being made on or after publication, if an item increases in price during the period between order and dispatch, Matilda Education pays the difference on behalf of the customer.

Returns and Refunds

Refunds and returns are not accepted by Matilda unless the customer has received an unordered item, or an item damaged in transit, or a faulty item, or as otherwise required by law. We aim to provide replacement copies of undelivered or returned items when requested, but Matilda Education is only obligated to refund purchase costs. Please note that Matilda Education will not refund returns postage and packing charges:

Please do the following:

  • Make a note for your reference of the order number and item number/ISBN(s) given on the dispatch form.
  • Contact Matilda Education Customer Support at customersupport@matildaed.com.au or by calling 1300 277 235.
  • Return the item(s) with the original dispatch note in the original packaging.

Supply

Matilda Education reserves the right at its sole discretion not to supply certain customers, or customers in certain countries, or to apply any limitations of quantity or value deemed appropriate.

Copyright

Unless otherwise stated, all content appearing on this Matilda Education website including text, images, audio, video, computer code and software, as well as Matilda Education logos and trademarks, are the copyright and sole property of Matilda Education and/or its subsidiaries, affiliates or related companies. Unauthorised use is an infringement of Australian and foreign intellectual property laws.

Except for personal reference, content may not be downloaded, copied, reproduced, republished, modified, posted, sold, reused, translated or distributed in any form or by any means without the prior written permission of Matilda Education. If you wish to obtain permission to use material from the website, please contact us  at customersupport@matildaed.com.au. This excludes the downloading of one copy of an extract from the website on a single computer for personal, non-commercial use, with copyright and proprietary notices. You may download and distribute approved educational supplementary course material as indicated on the website of Matilda Education.

Due effort has been made to contact copyright holders of material that appears on the website. If we have been unable to contact you, please write to customersupport@matildaed.com.au so that we may rectify the position.

Disclaimer of warranties and limitation of liability

This website is provided by Matilda Education on an 'as is' and 'as available' basis. Matilda Education makes no representations or warranties of any kind, expressed or implied, as to the operation of this website or the information, content, materials or products included on this website. You expressly agree that your use of this website is at your sole risk and all materials and information on the website are for your personal, non-commercial use.

To the full extent permissible by applicable law, Matilda Education disclaims all warranties, expressed or implied, including but not limited to merchantability and fitness for a particular purpose. Matilda Education does not warrant that this website, its servers, or email sent from Matilda are free of viruses or warrant its uninterrupted availability. Matilda Education will not be liable for any damages of any kind arising from the use of this website, including without limitation direct, indirect, incidental, and consequential damages, and loss of business or profits.

Any links to third party websites on the website, do not constitute an endorsement by Matilda or imply any control of the third party content by Matilda Education.

Matilda Education reserves the right to make corrections and changes to this website at any time without notice.

Disclaimer: Use of the Website

Matilda Education does not warrant, guarantee or make any representation regarding the accuracy, adequacy, reliability, completeness or timeliness of the information available on this website or that it is suitable for your intended use.

Matilda Education does not warrant or represent that the information on this website is free from human or mechanical error, technical inaccuracies or other typographical errors or defects. The use of this website and reliance on any information contained therein is at your own risk.

We are not liable for the consequences of any interruptions or error in the website.

All warranties, representations and statutory guarantees and any liability which may arise in relation to your access to or use of this website is expressly excluded to the maximum extent permitted by law.