Refunds and returns are not accepted by Matilda unless the customer has received an unordered item, or an item damaged in transit, or a faulty item, or as otherwise required by law. We aim to provide replacement copies of undelivered or returned items when requested, but Matilda Education is only obligated to refund purchase costs. Please note that Matilda Education will not refund returns postage and packing charges.
Digital access codes once activated, are not able to be refunded.
Please do the following re a return request-
- Note the order number and item number/ISBN(s) given on the dispatch form.
- Provide images of the damaged item, or of the cover of an item that was not ordered.
- Contact Matilda Education Customer Support at: customersupport@matildaed.com.au with the above details, so our team can review the request.